Fix My Hacked Website
Picture this, it’s Monday morning, you’ve just clocked in, ready for a full day of talking to customers, completing sales and, sending out orders only to be greeted with the following message.
Not a good start to any day!
Unfortunately in today’s increasingly online environment, there are a growing number of people who seek to take advantage of those of us who are that bit less tech savvy.
You might be forgiven for throwing your hands up in frustration and shouting, “Help! Fix My Hacked Website!” but here are a few quick tips on what to do when the worst happens.
First of all, Keep Calm.
Having your website hacked is never a fun experience and can be potentially catastrophic but it is important to keep calm and act fast.
Gather the Information your Maintenance Team will need.
Before you contact your Web Maintenance Team, it’s important that you have all the information they will need to hand. This will save time and help ensure that your website is operational once again as soon as possible. This Information will include your;
- CMS Login Details – the username and password that you use to sign into the back end of your website.
- Hosting Login Details – to grant your web maintenance team access to your hosting control panel, database and web logs.
- Your Web Logs – you will need both your access & your error logs.
- sFTP/FTP Access Details – these will include your hostname, username, and password.
Finally, Call in the Experts.
Your website maintenance support team will be essential to rectifying your hacking issue, removing any malware that is present and mitigating against potential future attacks.